Refund policy

Return Policy

If for any reason you are not satisfied with your purchase, you may return it to us within 14 days of your purchase for a full refund. RECMA Labs will not cover the cost of return shipping.

International Customers

If an international shipment does not make it through dutch customs, we offer full money back. However, if the shipment passes through dutch customs but is held by foreign customs or a foreign delivery service loses a package, we do not offer money back.

We do offer a money back guarantee if international customers can return our products to us.

Return Procedure

If you would like to return an item, please email us at info@recmalabs.com.  We will tell you the return address, and will issue a refund as soon as we see movement on the return tracking number we are provided.

The customer is responsible for paying for and printing the return mailing label.

Refund Method

If you need a refund, RECMA Labs will refund your payment in the way it was originally transmitted to us.  For instance, if you paid by credit card, your money will be refunded to your credit card.  The refund normally clears within a few hours.  Occasionally, it may be necessary to remit payment in the form of a check.

 

Billing Policy

The customer is only billed one time, at the point of sale.  There are no additional fees beyond the price listed on the sales page.  There are no recurring payments that are billed to the customer unless explicitly stated.